FAQ
Q1: How long will it take to produce the product?
A: It will usually take 7-10 days for order less than 20,000 pcs;
14-21 days for 20,000 to 100,000 pcs; for order more than 100,000
pcs will take around 30-45 days depends on the customized
requirements.
Q2: How should buyer pay to us?
A: We could accept T/T transfer, Credit Card, Debit Card, Western
Union, Paypal and Money Gram. And we could accept 30% deposit
before start to produce, and 70% balance before the product leave
our factory for order more than 20,000 pcs, and we can accept
factory and product inspection. We don't accept L/C payment method
now.
Q3: What trade terms do we support?
A: Theoretically we can accept all the terms, but what we do most is
FOB and CPT, for some country we could offer DDP, like the USA, UK,
Australia, France and so on. If you want check whether your country
on the list, please contact our customer service staff.
Q4: How long will it take to delivery the product?
A: That will depends on what shipping method you choose, usually sea
shipping will take about 30-35 days to delivery to the port, but
DDP sea shipping will take longer because they will need to
delivery the product to your appointed address, usually it will
take about 35-45 days, depends on the distance between the
destination country and China. By air cargo will be much sooner,
usually it will take 5-10 days to delivery to the appointed
airport. Air Express will depends on the country delivery to, like
European and North American countries, usually it will take 3-12
days. For Southern east countries, it will take about 2-9 days. For
Africa and South American countries, it will take longer. Australia
will need to see the local custom policy, usually it will take
about 7-12 days.
Q5: What if I receive the product broken?
A: If you receive the product broken, please don't worry. We have
three policy to protect your benefit.
1) If the damage rate is less than 5%, we will offer some discount
in your next order as compensation.
2) If the damage rate is more than 5%, we could refund you equal
value amount or give you the equal quantity product for free in you
next order.
3) If you need the product urgently, we could resend the same
quantity of the damaged product for free, and we share the shipping
cost 50% each side with our customer.
